Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store. All our products have a warranty against manufacturing defects. We also exchange products that have been received differently from what the customer ordered. If you receive one of our products with any manufacturing defect or it is different from what you ordered, please follow the steps below to make the exchange: If more than 7 business days have passed and the product shows any defect or flaw, please contact us, providing your CPF, order number, the product to be returned, and the defect. As soon as we receive your email, we will send your request to our quality department for evaluation. Authorization from this department will be necessary for a possible exchange to be made. After the analysis, we will get back to you with feedback and whether an exchange will be necessary. The deadline to request an exchange for this reason is 90 days after receiving the product. ...Attention, we will not process exchanges or refunds after this deadline. Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you will be able to choose one of the following alternatives: Receive a refund of the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon for the value of the product to use in future purchases. According to the CDC (Consumer Protection Code), the request to cancel virtual purchases must be made within 7 business days/calendar days after the date of receipt. For credit card refunds, our financial department has a maximum period of 7 business days to process with the credit card issuer, and the maximum period for the funds to return to your credit card is up to 120 days according to the card issuers and depends on your billing cycle. If a refund is necessary, it will be made to a checking account. ...within a maximum of 10 business days after quality analysis and can only be made to an account with the same CPF used on our website. In the case of products returned without prior communication, outside the deadline, with missing or differing items, without the label or invoice, they will be returned to the customers. The same applies to rejected exchanges after product analysis by our quality department. They will be returned to customers via Sedex for collection, and the shipping cost for this return must be paid by the customer. Attention: OneDescontos is not responsible for the shipping costs for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the customer's responsibility. ...